Frequently Asked Questions
Booking
How do I book a limousine?
Choose a vehicle on the Fleet page, go to Pricing & Booking, pick your service type, vehicle, pickup date and time, and addresses, pay the deposit online, and receive confirmation.
How far in advance should I book?
Book as early as you can, especially for weddings, proms and airport travel at peak times. We also take bookings at short notice when a vehicle is available.
Can I change my booking?
Contact us as early as possible. Changes are subject to availability and to the Cancellation & Refund Policy.
Do I need to pay in full online?
No. You pay a deposit online. The balance is due after your trip.
Airport
Do you track flights?
Yes. Share your flight number at booking and your chauffeur will meet you at arrivals, adjusted for delays.
Where do I meet my chauffeur at the airport?
At arrivals, with a name sign, at the meeting point confirmed in your booking.
Which airports do you serve?
JFK, LaGuardia and Newark, plus pickup and drop-off across Manhattan, Brooklyn, Queens, the Bronx, Staten Island and Long Island.
What is the airport flat rate?
$149 for JFK and LaGuardia, $199 for Newark, as shown on the Pricing & Booking page.
Payment & Deposit
What payment methods do you accept?
Card online at booking, and PayPal at checkout. Payment is in test mode first, with live keys added after approval.
How much is the security deposit?
It depends on the vehicle and is shown on the Pricing page, from $3,500 to $5,000.
When is the deposit released?
7 to 10 business days after your trip, subject to damage, cleaning, toll and ticket checks.
What fees apply?
Gratuity, tolls and parking, wait time beyond the grace period, late-night fee, and applicable NY sales tax, as explained on the Pricing & Booking page.
Service
Do I need a licence or insurance?
No. Your chauffeur drives. You do not need a licence or insurance for our vehicles.
How many passengers can each vehicle hold?
A luxury sedan holds up to 3, a premium SUV up to 6, a stretch limousine up to 8-10, and a Mercedes Sprinter limo up to 12-14.
Can I bring food or drinks?
Food and drinks are allowed where permitted by law. Smoking is not allowed in any vehicle.
What if I need more hours?
Tell your chauffeur as early as possible. Extra hours are billed at the same hourly rate, subject to availability.
Cancellations
What is the cancellation policy?
Full refund 72 or more hours before pickup, 50% refund 24 to 72 hours before pickup, no refund under 24 hours or for no-show. See the Cancellation & Refund Policy page for full terms.
How do I request a refund?
Email [email protected] or call +1 (320) 302-2487 with your booking reference.
How are refunds paid?
To the original payment method.