Cancellation & Refund Policy

Cancellation by the customer

You may cancel a booking at any time by email or phone. Refunds are calculated from the scheduled pickup time: full refund of amounts paid if you cancel 72 or more hours before pickup, 50% refund if you cancel 24 to 72 hours before pickup, and no refund if you cancel under 24 hours before pickup or if you do not show up for pickup. The deposit is included in the refund calculation, and the same time limits apply to the deposit.

How to cancel

Email [email protected] or call +1 (320) 302-2487 with your booking reference, name and scheduled pickup time. The cancellation time is when we receive your message or call, not when you send it. Keep your cancellation confirmation for your records.

No-show and late pickup

If you do not arrive at the agreed pickup place within the grace period (15 minutes for non-airport pickups, 30 minutes for airport pickups after flight arrival) and we cannot reach you by the phone number provided at booking, the booking is treated as a no-show and no refund applies. For airport pickups with a flight number provided, we track your flight and adjust for delays, so a delayed flight alone is not treated as a no-show.

Changes are not cancellations

Changing a pickup time, address or vehicle is not a cancellation. Changes are subject to availability and to the Service Terms. If a change cannot be accommodated, you may cancel under the time limits above.

Cancellation by SSKK Corp

If we must cancel for reasons beyond our control, including vehicle breakdown, severe weather, road closure, or chauffeur illness, we will offer a comparable vehicle at no extra cost, a rescheduled trip, or a full refund of amounts paid, at your choice where possible.

Refunds and deposit release

Refunds are paid to the original payment method. Card refunds may take 5 to 10 business days to appear, depending on your bank. The security deposit hold is separate from a refund and is released 7 to 10 business days after your trip, subject to damage, cleaning, toll and ticket checks under the Security Deposit & Damage Policy.

Weather and flight disruptions

Severe weather or flight cancellations do not automatically entitle a refund outside the time limits above, but contact us as soon as possible and we will try to reschedule your trip at no extra cost where a vehicle is available.

Contact

For cancellation and refund questions, contact SSKK Corp, 8268 Little Neck Pkwy, Glen Oaks, NY 11004, phone +1 (320) 302-2487, email [email protected]. Final wording of this policy must be reviewed by a lawyer before merchant submission.

Contact: SSKK Corp, 8268 Little Neck Pkwy, Glen Oaks, NY 11004, +1 (320) 302-2487, [email protected].