Delivery & Pickup Policy

Service area

We provide pickup and drop-off across Manhattan, Brooklyn, Queens, the Bronx, Staten Island and Long Island, plus JFK, LaGuardia and Newark airports. If your pickup or drop-off is outside this area, contact us before booking and we will confirm whether service is available and at what price.

Pickup places and meeting points

For home, hotel and office pickups, your chauffeur arrives at the main entrance or the address provided at booking, unless another meeting point is agreed. For airport pickups, your chauffeur meets you at arrivals with a name sign at the meeting point confirmed in your booking. For event venues, your chauffeur meets you at the main entrance or the point agreed at booking.

Pickup times and grace periods

Your chauffeur arrives at the agreed pickup time. A grace period applies: 15 minutes for non-airport pickups and 30 minutes for airport pickups after flight arrival. If you are delayed beyond the grace period, contact us by phone as soon as possible so your chauffeur can wait or reschedule, subject to availability. Wait time beyond the grace period is billed at the hourly rate.

Flight tracking and delays

For airport transfers, share your flight number at booking. We track your flight and adjust your pickup for delays. If your flight is cancelled, diverted or you miss your connection, contact us as soon as possible so we can rebook your pickup.

Luggage and passenger count

Tell us your passenger and luggage count at booking so we can send the right vehicle. If your party or luggage exceeds the capacity of the booked vehicle, we may need to send a larger vehicle, subject to availability and price difference, or make a second trip.

Changes on the day

If your pickup address, time or flight changes on the day of travel, call +1 (320) 302-2487 as soon as possible. We will try to accommodate the change, subject to chauffeur and vehicle availability.

Contact

For pickup questions, contact SSKK Corp, 8268 Little Neck Pkwy, Glen Oaks, NY 11004, phone +1 (320) 302-2487, email [email protected]. Final wording of this policy must be reviewed by a lawyer before merchant submission.

Contact: SSKK Corp, 8268 Little Neck Pkwy, Glen Oaks, NY 11004, +1 (320) 302-2487, [email protected].