Security Deposit & Damage Policy

Deposit hold

A security deposit hold applies to every limousine and chauffeur booking. The hold amount depends on the vehicle: $3,500 for a luxury sedan and $5,000 for a premium SUV, stretch limousine or Mercedes Sprinter limo. The hold is placed at booking, in addition to the deposit paid online, and is shown before payment. The hold is not a charge unless a deduction applies under this policy.

Release timing

The hold is released 7 to 10 business days after your trip, subject to the checks below. Your bank may take additional days to show the release. If the hold has not been released after 10 business days and no deduction notice has been sent, contact us with your booking reference.

Deductions: damage

Deductions may be made for damage caused by passengers during the trip, including damage to seats, interior, bar area, lighting, windows, doors and luggage areas. Repair costs are charged at reasonable repair rates, and we will provide a description of the damage and the charge on request.

Deductions: cleaning

A cleaning fee may be deducted if a vehicle is returned smoked in, soiled by food, drink or pets, or left in a condition requiring extra cleaning beyond normal use. The fee reflects the cleaning time and any loss of use for the next booking.

Deductions: tolls, parking, fines and extra time

Tolls, parking charges and traffic fines incurred for the booked route, extra hours beyond the booked time, and wait time beyond the grace period (15 minutes non-airport, 30 minutes airport) may be deducted from the hold or billed separately, plus any reasonable administration fee disclosed at booking.

What is not deducted

Normal wear from a trip, chauffeur driving, and cleaning for normal use are not deducted. Flight delays where a flight number was provided, and traffic delays on the booked route, are not deducted.

Disputes

If you dispute a deduction, contact us within 14 days of the deduction notice with your booking reference and the reason for the dispute. We will review the charge, including photos or repair records where available, and respond within 10 business days.

Contact

For deposit questions, contact SSKK Corp, 8268 Little Neck Pkwy, Glen Oaks, NY 11004, phone +1 (320) 302-2487, email [email protected]. Final wording of this policy must be reviewed by a lawyer before merchant submission.

Contact: SSKK Corp, 8268 Little Neck Pkwy, Glen Oaks, NY 11004, +1 (320) 302-2487, [email protected].